Refund policy


Last Updated: June 23, 2026

At Semera, we stand behind the quality of our products. We want you to feel confident trying Semera Complete, which is why every eligible first order is backed by our 60-Day “Feel Normal” Guarantee.

Our 60-Day “Feel Normal” Guarantee

We are confident that Semera Complete can support your routine while your body adjusts to your GLP-1 medication, but individual experiences vary and your body may need time to respond. That’s why we ask you to use Semera Complete consistently before deciding, and why our guarantee gives you a full window to make up your mind.

How it works:

  • Give Semera Complete a fair try for the first 30 days after your order date. Consistent use gives you the best opportunity to evaluate how the product fits your routine.

  • If, after those first 30 days, you’re not satisfied, you may request a full refund any time between day 30 and day 60 of your order date.

  • We will issue a full refund of your eligible purchase price.

  • You do not need to return the bottle.

Please note: Refund requests under this guarantee are only accepted during the day 30–60 window. Requests made before day 30 or after day 60 of your order date are not eligible under this guarantee.

Eligibility

  • The 60-Day Guarantee applies to your first order only — it must be the first order you’ve placed with Semera, and it covers your first purchase of each eligible product.

  • The guarantee is void once a second order is placed. Reordering — whether by purchasing again or by allowing a subscription to renew into a second shipment — indicates that you are continuing with the product, so the 60-Day Guarantee no longer applies once a second order has been processed.

  • Refund requests must be submitted between day 30 and day 60 of your original order date.

  • This guarantee applies to orders placed directly through the official Semera website.

  • We reserve the right to limit or deny refund requests in cases of suspected abuse or fraud.

How to Request a Refund

To request a refund, contact our customer support team at help@Semera.com and include:

  • Your full name

  • Order number

  • Email address used for the purchase

  • Reason for refund (optional, but it helps us improve)

Our team will review and respond to your request within 5–7 business days of receiving your message.

Refunds

Once your refund is approved, we’ll process it back to your original payment method:

  • Credit / Debit Card, PayPal, Shop Pay, and other methods: Refunds are typically issued within 5–10 business days of approval.

Please remember it can take an additional 2–5 business days for your bank or card issuer to post the refund to your statement.

If more than 10 business days have passed since your refund was approved and you still haven’t received it, please:

  1. Check your bank account or card statement again.

  2. Contact your bank or card company — posting a refund can take additional time on their end.

  3. If you’ve done both and still don’t see it, contact us at help@Semera.com and we’ll investigate.

Damages and Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at help@Semera.com with:

  • Your order number

  • A photo of the damaged or defective product

  • A brief description of the issue

We’ll review the issue and, when appropriate, arrange a replacement or refund. This is handled separately from the 30–60 day satisfaction-guarantee window so you do not have to wait to report a problem with your shipment.

Exceptions / Non-Returnable Items

Because our products are consumable health supplements, opened or used products cannot be physically returned for health and safety reasons. We also cannot accept returns or issue refunds on sale items or gift cards, except where required by applicable law.

Exchanges

We do not offer direct exchanges at this time. If you’d like a different product or quantity, please place a new order.

Order Cancellations

Orders are typically processed quickly, so we may be unable to cancel an order once it has been placed or entered fulfillment. Subscription changes should be made through your subscription-management portal whenever possible.

Subscription Cancellations

If you’ve subscribed to receive regular shipments of Semera Complete, you can cancel or make changes through your account or subscription-management portal.

To avoid being charged for an upcoming order, please make subscription changes at least 48 hours before your next scheduled shipment date. If you need help managing your subscription, contact us at help@Semera.com.

Contact Us

If you have any questions about this Refund Policy, we’re here to help:

Email: help@Semera.com

We’re committed to your satisfaction.